8.1 All products are of satisfactory quality, fit for their purpose, correspond to description
and will retain functionality for a period of 30 days from the delivery date unless
specifically stated at time of purchase.
Guardian Angel PC Support will fulfill its legal obligations to repair &/or replace
Products. These obligations are dependent upon proper use of Products & do not cover
any parts of Products which have been modified or repaired without Guardian Angel PC
Support’s prior written consent. Customers must allow ‘ Guardian Angel PC Support’s
technical staff reasonable access to their computer hardware for the purpose of
diagnosing problems and carrying out repairs. Such access may include remote desktop
support. If access is denied, then Guardian Angel PC Support has no liability under any
warranty in respect of computer hardware.
8.2 Guardian Angel PC Support’s obligations do not apply to the consumable
components of consumable items (such as toner in printer cartridges) or if a defect is
caused by an external cause such as fair wear & tear, software or hardware loaded onto or
connected to Product by Customer where this software or hardware has not been supplied
by Guardian Angel PC Support, an accident, hazard, humidity control, electrical stress or
other environmental conditions not commonly found in a safe home or office
8.3 Guardian Angel PC Support does not provide Service for Third Party manufactured
Software or Products but will pass to Customers, to the extent that it is permitted to do so,
the benefit of any warranty or guarantee given by the manufacturer or supplier of Third
8.4 Service may be provided via telephone (at the normal national rate) or Internet where
appropriate. Telephone calls may be recorded for training purposes. Customers must
provide Guardian Angel PC Support with all reasonable courtesy, information &
cooperation to enable Guardian Angel PC Support to deliver the Services & shall be
responsible for all telephone & postal charges in contacting Guardian Angel PC Support.
8.5 Guardian Angel PC Support makes repairs as required at law by using components
which are new or equivalent to new in accordance with industry standards and practice.
Products will be repaired using parts which will work for at least 90 days after the date
upon which they were installed.
8.6 Guardian Angel PC Support owns any Product or parts that are removed during
repair. Guardian Angel PC Support may require Customer to return removed parts to
Guardian Angel PC Support for reconditioning, analysis or for environmental reasons.
8.7 If Customer does not return removed parts Guardian Angel PC Support then may
charge a fee of which Customer will be informed prior to charge. The fee will reflect the
cost incurred by Guardian Angel PC Support in retrieving the part(s), &/or the cost of
procuring another component to recondition &/or arising from failure to comply with
environmental obligations as a result of the Customer’s failure to return the Product or
8.8 The charge referred to in 8.7 above will not apply to Consumers returning defective
parts which have been replaced in accordance with statutory rights.
8.9 Before a Guardian Angel PC Support engineer begins any work, the Customer must
ensure that they have backed up any records, information, files, operating software, data,
or anything else on their computer system which could be affected. It is the Customer’s
responsibility to ensure that if anything is deleted from or corrupted within their
computer system as a direct or indirect result of providing the service, they have copies
to replace them. Guardian Angel PC Support only undertakes work under this agreement
on this basis. If data on the Customer’s computer system is affected as a direct result of
providing the service, Guardian Angel PC Support will attempt to restore this
information to their computer system. Guardian Angel PC Support does not accept any
other responsibility or liability for anything damaged, corrupted or lost from the
Customer’s computer system which has not been backed up correctly
8.10 Products sold will be suitable for general use in a domestic, non commercial, non
research environment in a manner which is consistent with the specification, functionality
& service standards described in the Product’s Description. Fitness for use in any other
manner or environment must be explicitly and clearly agreed (preferably in writing) with
Guardian Angel PC Support prior to purchase.
8.11 Guardian Angel PC Support will repair, or in the event that repair does not occur,
replace Product which is defective within a reasonable period & with reasonable care
&skill. Guardian Angel PC Support does not accept any liability or responsibility for
defective hardware upon receipt. This may only be varied to the extent reasonably agreed
with the Consumer.
8.12 Business Users must satisfy themselves as to the suitability of the description for
their needs. Guardian Angel PC Support does not warrant fitness for any particular
purpose. Fitness for use in any particular manner or environment must be agreed in
writing with Guardian Angel PC Support prior to purchase.
8.13 Business Users are not automatically entitled to repair or replacement other than as
agreed by Guardian Angel PC Support. Guardian Angel PC Support shall have no
liability or obligation for defects in Products or failure to remedy defects except as
expressly provided under this Agreement.
8.14 Except as expressly provided herein, no warranty, express or implied as to the
condition, quality, performance, merchantability, or durability of the Products is given or
assumed by Guardian Angel PC Support & all such warranties are hereby excluded.