In everything we do, we think about security first, from how we remotely manage your machines to how we handle your emails. You can rest assured that all the products, software and equipment we use are secure and safe for any business use.
During this time, we will also be incorporating ongoing protection and antivirus software ensuring that you will have the best protection possible. We will also look at your data needs and consider encrypting pieces of equipment to help protect against theft and loss.
From there we will set a schedule for backups and patch management. Most companies require this to be done as a basic need and we can monitor remotely from our installed software.
As you can see there is a lot of work that goes into a support contract but it is only the start of the value we provide. As we are then available to you and your staff on the phone not only for problems but also advice. Our working hours are Monday to Friday 9 am till 9 pm but we are available 24/7 for emergencies.
Ongoing support contracts
At the start of every support contract we perform a full and in-depth malware and virus sweep of your infrastructure. During the sweep, we will also help to remove any temporary folders which can clog up memory space and optimise the performance of each piece of equipment we work on. We will be conducting a full range of tests on all your devices, we will become aware of any potential failures and any issues arising with your equipment. This will help us to highlight the areas of concern before they become critical.