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Read More About What We Do
We provide a whole host of IT services to cater for all shapes and size of business. Every company we deal with has their own bespoke package focusing in on the needs of that company. From the home office to the work office, we know how to increase your productivity with the right services and equipment.
So why don’t we give you an example of how we work, to help you understand how we can be your Guardian Angels.
Once we have completed our range of tests, we will install full remote access software on your PCs. This is so we can access your computers remotely helping you to save time down the line when support is needed. We also install some remote monitoring software giving us the ability to remotely check your hardware. We do all this to save time and prevent any private data loss. All our remote access software is fully secure and certified as such.
When we are all set up and secure we will look at your backups testing their viability and potentially inputting new functions for them. We have some brilliant systems from fully monitored cloud backups to UK-based secure cloud backups helping us to build your disaster recovery plan with layers of depth.
We have the ability to provide most of your IT infrastructure from custom made desktops (keenly priced too) to full Wi-Fi systems. We know the specification you need and can work to your requirement or budgets. This will help us get you the best equipment possible within your price range.
Not only can we provide you with equipment but we also source software often at below market pricing due to our supplier connections. You get the full package from us from dealing with all your IT support and whilst also giving your the right information to make the best decisions for your company.
In everything we do, we think about security first, from how we remotely manage your machines to how we handle your emails. You can rest assured that all the products, software and equipment we use are secure and safe for any business use.
During this time, we will also be incorporating ongoing protection and antivirus software ensuring that you will have the best protection possible. We will also look at your data needs and consider encrypting pieces of equipment to help protect against theft and loss.
From there we will set a schedule for backups and patch management. Most companies require this to be done as a basic need and we can monitor remotely from our installed software.
As you can see there is a lot of work that goes into a support contract but it is only the start of the value we provide. As we are then available to you and your staff on the phone not only for problems but also advice. Our working hours are Monday to Friday 9 am till 9 pm but we are available 24/7 for emergencies.
Ongoing support contracts
At the start of every support contract we perform a full and in-depth malware and virus sweep of your infrastructure. During the sweep, we will also help to remove any temporary folders which can clog up memory space and optimise the performance of each piece of equipment we work on. We will be conducting a full range of tests on all your devices, we will become aware of any potential failures and any issues arising with your equipment. This will help us to highlight the areas of concern before they become critical.
Book an appointment for a call out or you can drop it off with us. If it is an emergency please let us know although we can’t promise a response on non-contract customers we will do our best.
We aim to be with you within 72 hours
We come to you where it is appropriate. We also have the ability to work remotely if the situation calls for this.
If we can’t fix the problem on site we can take away your computer and fix it in the workshop. A lot of commercial work such as cloud computing issues and virus removal can be conducted outside business hours
If the computer has to be removed or if we are remotely accessing it overnight. We will have it back to you either fixed or with a plan to have it up and running ASAP
We can always get to a resolution on a job and never waste time chasing ghosts, so you can rest assured your Computer Systems will be back up and running in no time.
We will invoice you at our hourly rate for all work completed. We work on a 30-day payment term.
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Arrange a meeting
We would need to conduct a site survey of the equipment to help us estimate the work needed to ensure you are working securely and safely
You will be pleasantly surprised by the quotes we offer.
We work at convenient times fixing all issues that arise. We also conduct a full service on all our ongoing contracts to ensure you’re working in a clean malware-free environment.
We leave our contact numbers and brief your staff on how to contact us.
Additional charges should only be for parts and software.
We will invoice you once a month and we have a 30-day payment term